Avaya this week launched a host of IP-based contact center products aimed at companies looking to converge voice and data in large or small telephone customer service operations. Avaya’s Call Center 3 ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

Fonality's CEO Chris Lyman spoke with me earlier today to talk about the strong inroads Fonality has been making in the call center market. Chris said, "Fonality has become a big player in what I like ...

Who is Avaya and What’s the Latest Avaya News? Avaya Holdings (Avaya) specializes in business communication services. It provides customer experience solutions ranging from on-premises contact center ...

Call center data security and compliance provider Semafone has entered a global reseller partnership with cloud-based communications company Avaya to help secure work-from-anywhere call center models.

Avaya today announced a slew of new customer service solutions in its Call Center 5.0 suite, looking to provide businesses with a more cost-effective, simplified, and productive way to deliver the ...

BOCA RATON, Fla., January 29, 2018 (Newswire.com) - CallCabinet Corporation is pleased to announce that it has added enhanced support to integrate Avaya for Atmos, its cloud-based, multi-tenant, ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), the world’s leading provider of contact center solutions, and Afiniti, the world’s leading provider of AI-based behavioral ...

SANTA CLARA, CA--(Marketwired - August 02, 2017) - Avaya, a leading global provider of business communications software, systems and services, announced today it will be working with United Nearshore ...

As Avaya makes its way back from the financial brink, the company continues to modernize its cloud and on-premises offerings. At this week's Enterprise Connect conference in Orlando, Avaya revamped ...

Chronicling the Seattle and Pacific Northwest startup scene. SEE MORE by Monica Nickelsburg on Jan 29, 2018 at 7:45 am January 30, 2018 at 12:05 pm Avaya Holdings, a business communications company ...