Have you noticed the number of telephone calls you, as a consumer, receive that are either solicitations or political in nature? Is “through the roof” an appropriate description? Now, add to that the ...

In any small business, the telephone is a lifeline to success. Yet, for many small equipment rental businesses, the telephone is seen as a nuisance. It seems to ring at all the wrong times, and the ...

Good business etiquette pays off. According to studies by Harvard University, the Carnegie Foundation and the Stanford Research Institute, success in obtaining and advancing in your profession depends ...

For more than a century, the telephone has been a staple for businesses both large and small. Yet remarkably, it seems many businessmen and women have overlooked the fundamentals of good telephone ...

I was interested to read a recent essay on phone etiquette, which basically boiled down to two primary rules: 1. Don’t make phone calls. 2. Don’t answer phone calls. We have, in essence, created a ...

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Between calling and video chatting and texting and DM’ing, communication these days has never been more convenient. We can take or make a call anywhere — at the gym, on the train, in the grocery store ...

As someone who makes and takes phone calls as a big part of my job, I’ve recently noticed a trend in phone etiquette that’s messing with my entire sense of reality. It’s not that it bothers me exactly ...

Regardless of the line of work you are in, chances are that you communicate on a regular basis with customers, colleagues and clients via telephone. While advances in technology have made it possible ...