The CFPB has added new hurdles for Americans with financial disputes. When you’ve got beef with a big, faceless financial ...

The Consumer Financial Protection Bureau is overhauling its consumer complaint portal after receiving 6.6 million complaints ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

Olive Garden has some great qualities, but customers have a few issues with the chain, too. We found eight top concerns people have.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

Consumer complaints to the Food Safety Authority of Ireland (FSAI) jumped by nearly a quarter last year, with the majority of complaints relating to unfit food and hygiene standards.