The St. Louis County Prosecuting Attorney’s Office accused Lambert International Airport’s Brooklyn Jones of abusing his role as a Southwest Airlines customer service representative. Charging ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...

Scammers are always looking for new ways to target vulnerable people. Now they're taking to the skies. The scammers are now lurking on social media, looking for posts from upset travelers dealing with ...

A scam targeting air travelers dealing with flight problems at airports is circulating and the Federal Trade Commission is warning consumers. Scammers are scouring social media posts of upset ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Is this the end of the “low-cost carrier”? In recent months, the airline industry has been going through significant changes as competitors long known as low-cost carriers — or, in the case of ...

Video footage captured by another flyer shows the employee browsing shoes and handbags while working behind the counter Hinterhaus Productions/Getty Images An airline gate agent was caught on video ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...

A Southwest Airlines employee in St. Louis was arrested on felony theft charges. He’s accused of printing nearly $80,000 worth of travel vouchers for personal use and profit. ST. LOUIS, Mo. - A former ...