No matter your role in customer service – whether you’re a VP, a manager, or a rep – checking your customer service dashboard on a daily basis will help you do your job better. By keeping close tabs ...

JACKSONVILLE, Fla. – There’s a new tool for flyers. The U.S. Department of Transportation is rolling out a dashboard to help travelers the next time their flight is canceled. It follows a frustrating ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

President Donald Trump holds a Cabinet Meeting. This marks the tenth time the Cabinet has gathered during Trump’s second term. by Herb Weisbaum, NW Newsradio Consumer advocates not impressed with ...