Companies would be nothing without the employees who work to keep their customers satisfied. Happy employees foster satisfied customers, growth, and innovation. Unsatisfying working environments, ...

Brick-and-mortar business leaders know there’s a direct link between happy, satisfied customers and revenue growth. Customers who feel positive about their interactions with your brand may make not ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jonathan Groves Satisfied ...

Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...

Are your customers happy, or not? How do you know? How often do you ask them? If you do ask them, and they tell you, what do you do with that information? This is all about customer feedback. If a ...

If you keep your employees happy, will they make your customers happy as well, through superior customer service? My knee-jerk reaction would be, “Of course they will!” But you never know when what ...

Businesses can predict trends and make informed decisions based on data with automation Automation enhances efficiency and reduces expenses by automating repetitive tasks Picture a scenario in which ...

Customer experience and satisfaction is key for OEMs and dealers. An unhappy customer could turn into more lost business. We spoke to Kia UK and CX consultants ‘Reputation’ to learn more. The Internet ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...