Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...

Hewlett-Packard (HP) intentionally made each of its customers wait 15 minutes when they called the company's support team. According to a report by The Register, HP's minimum wait time was applicable ...

I recently had a very, very painful experience when I bought an HP Envy x360 2-in-1 laptop. I received it a few months ago, and the product was defective. The touch screen did not work. I wasted 40 ...

Russian consumer organisation the Federation for Legal Help to Consumers has won a case against HP which claimed the company failed to fulfill its responsibilities related to device repair guarantee .