As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Whether a business is calling out to potential customers or fielding inbound customer calls for orders or product information, awareness of what is involved in the process and how it fits a business ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

A call center is an operation established to handle a large volume of inbound and/or outbound calls. These calls can be from or to customers, or they can involve prospective new customers. An ...

SS Support Network provides round-the-clock inbound and outbound call center services across the United States, ensuring no missed calls, no service gaps, and no disruption to patient care. Every call ...

A long time ago, at an early incarnation of this magazine (called Inbound/Outbound) I wrote stories about ACDs and predictive dialers, which at that point were separate and unequal – but both were ...

Contact centers, now more than ever, are expected to do more including improving customer satisfaction and retention levels, increasing revenue, and making more collections calls. More often than not ...

The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

How to Write a Call Center Business Plan in 7 Steps Your email has been sent Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...