Some customers do the darnedest things, don’t they? Read how one insufferable woman insists an off-duty waiter on a lunch date continue working on her day off. See the story below for more. I’m a ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

An irate customer who threw a cup of scalding coffee at a McDonald’s employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying her ...

Season’s beatings from San Francisco! Wild video shows a San Francisco restaurant worker body-slamming an angry, boozed-up patron — after she harassed staffers and attacked another customer at the ...