Friction means anything that makes it harder for clients to hand you their problems and walk away. Voicemail is friction. Delayed callbacks are friction. "Let me check on that and get back to you" ...

Aircall.io was hit with a patent infringement lawsuit on Sept. 19 in New York Southern District Court over technology related to missed call notifications. The action, brought by attorney David J.

Rocket CRM has announced an expanded focus on its Missed Call Text Back feature, highlighting its role in addressing communication gaps that occur when inbound calls go unanswered. As organizations ...