Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

Omni-channel retailers operating in the UK are experiencing a stage of structural change, which has been caused by a shift in the expectations of consumers, the costs involved in operations and the ...

CEO Bill Nash emphasized the company's strong execution across its diversified business, leading to increased unit volumes in retail and wholesale sales, improved gross profit, and a record high ...