Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Raised on technology, millennials can't get enough of their phones. They use them to take pictures, rate restaurants, get directions and cash checks — everything, it seems, except talk. The reason: ...

Power lunches get all the buzz, but the telephone remains the most important business tool when it comes to the art of the deal. But you need to know how to use a phone to maximize your success. The ...

The telephone has been in existence for 136 years, but the way some people use it, you’d think it was invented yesterday. With business travel at an all-time low, there is simply no skill more ...

I have been out of the new job / interview world for quite a few years. It seems that a lot of recruiters and potential employers are now (or maybe they always were I have only had 2 jobs in the last ...

Opinions expressed by Entrepreneur contributors are their own. Too many people in business look at the telephone as an anchor–that’s how they feel about lifting it when they have to make outgoing ...