Digital experience delivers clear, personalized guidance to simplify care navigation and improve engagement “At Elevance Health, the member experience is at the heart of everything we do,” said Anita ...

In recent years, many leading companies have fallen victim to high-profile cyberattacks and data breaches. Cybercriminals and hackers around the world develop new methods and techniques to break into ...

Please provide your email address to receive an email when new articles are posted on . Virtual assistants can offer many benefits to physicians, such as improved workload and well-being. When ...

As the job market becomes increasingly driven by technology, businesses of all sizes are adopting new strategies to streamline their operations. The concept of virtual assistants (VAs) began with ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

The city of Laredo launched Ask Elle, a website chatbot that helps residents, businesses and visitors find services, permits, ...

I burned a pot of black beans the day I hired my virtual assistant. I was on break from my day job, writing my book proposal, preparing beans for dinner, and trying to stay relatively sane during the ...

Patients participating in video visits with their primary care doctors in fall 2020 benefited from having a medical assistant help connect the call, particularly if they needed language interpretation ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

INDIANAPOLIS--(BUSINESS WIRE)--Elevance Health announced today that it expanded access of its Virtual Assistant, a digital experience designed to help members easily access information, understand ...