Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

On a special episode (first released on July 3, 2025) of The Excerpt podcast: Chatbots are sometimes posing as therapists—but are they helping or causing harm? Psychologist Vaile Wright shares her ...

"We have improved @Grok significantly," Elon Musk wrote on X last Friday about his platform's integrated artificial intelligence chatbot. "You should notice a difference when you ask Grok questions." ...

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

Some teens encounter chatbots that are sexually explicit or abusive. Credit: Ian Moore / Mashable Composite; akinbostanci / m-gucci / iStock / Getty When Sewell Setzer III began using Character.AI, ...