Most travelers assume that getting upgraded is a lottery. You show up, cross your fingers, and hope the travel gods are ...

It's no secret that people will do a lot of things to be more comfortable on an airplane. Recently, one Salt Lake City gate ...

Traveler recounts airport dispute that escalated into a formal complaint before receiving acknowledgment from the airline.

The era of free upgrades based on charm is over. Today, a gate upgrade is almost always a digital transaction.

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...

If you think you get annoyed when fellow passengers crowd the gate during the boarding process, imagine how it feels to witness it multiple times a day. Rushing to get on board with your carry-on may ...

Stay stress-free with these tips and tricks from someone who’s seen it all. As a former gate agent, I’ve witnessed every possible reaction to a flight delay, from calm acceptance to full-blown panic ...