Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

The Anti-Defamation League fed chatbots a series of antisemitic tropes — Grok was most likely to accept them.

Even if Apple executives have brushed off the idea of a Siri chatbot in the past, a new rumor suggests that is exactly ...

Five months after OpenAI and Nvidia announced a $100 billion deal, no contract has been signed and no money has changed hands ...

Moltbook offers a preview of bot-driven social media, where automated voices dominate discourse even as human oversight ...

Copy-pasting into chatbots feels harmless, but it can leak IDs, bank details, health records, work files, and login secrets. Here are the top 8 to avoid.

The rise of the AI chatbot in healthcare is not just a trend but a fundamental necessity for survival and growth.

Kilo Code, an open-source AI coding startup backed by GitLab cofounder Sid Sijbrandij, launched Kilo for Slack to turn Slack ...

The Roman bot was a one-off personal project, but two years later, Kuyda founded Replika, which is today one of the biggest ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

The promise of agentic AI to transform customer experience (CX) is undeniable. AI-enabled CX platforms are rapidly expanding into a global market, with forecasts predicting it will reach USD 117.8 ...

More than half of all surveyed companies say they use AI in hiring — and more than a third say they use it for interviews ...