Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

WhitBEE, a self-service AI-Powered chatbot that can answer questions, guide visitors to the right resources and make finding ...

The service is available on Korean Air's official website and mobile app, supporting 13 languages, including Korean, English, Japanese, French, Russian and German. Korean Air said it plans to expand ...

What began as a simple attempt to delete an account quickly spiraled into a frustrating marathon of chatbots, customer ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...

What started as a simple click to delete turned into a time-consuming battle with chatbots, customer service, and outdated ...

Original survey data shows that nearly nine out of 10 consumers prefer to speak with a human representative over an AI ...

More and more workplaces are leaning on artificial intelligence for onboarding, customer service and human resources. But not ...

Learn how to secure Model Context Protocol (MCP) deployments using Kyber-encapsulated context windows and zero-trust policy enforcement for post-quantum security.

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...