During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

In today's fast-paced digital landscape, customer experience technologies are evolving dramatically, moving beyond traditional chatbots to sophisticated autonomous digital agents. This article ...

Industry giants Walmart and Amazon are taking different approaches to a technology that could further automate shopping ...

Find Instamart Customer Latest News, Videos & Pictures on Instamart Customer and see latest updates, news, information from NDTV.COM. Explore more on Instamart Customer.

Iowa bill aims to prevent people from creating chatbots that encourage self-harm, violence or sexual acts ...

Oppo Service Center 3.0 Pro format has been announced in India where the company plans to expand its premium after-sales network across the nation.

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

Teneo.ai, a customer service automation provider, today expanded its Teneo 8 platform with AI Agents for the Utility Industry.

Technology has given today's small businesses the capability to compete on a much larger stage. But taking advantage of that capability often involves overcoming new challenges, as is definitely the ...