Irritability is a normal response to frustrations, but it can sometimes signal an underlying mental health disorder, like ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Shak Khan from Great Barr said he went to get a meal from Pizza Hut in Great Barr, but ended up with more than he could stomach - a £100 parking ticket, despite paying to park in Bromford Walk ...

Costco sells plenty of foods that loyal shoppers keep going back for, but it also has a few duds. These are the Costco items ...

Franchisees in key markets like Gurugram and Dehradun have allegedly discussed distancing themselves from the chain. Many say ...

This teenage girl dealt with several angry customers in the coffee shop she was working at. With a coworker, they staged fake ...

AI-based rivals to WiseTech’s software are targeting logistics operators unhappy that WiseTech’s new pricing plan could hit ...

Today’s story will be of special interest to people who have some of the most difficult and often highly frustrating jobs — restaurant servers. When a customer orders “fish and chips,” what should be ...

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a “Centennial Cheer” program. It says it will recognize “100,000 acts of kindness” ...

A woman had an incredibly strange encounter at an H-E-B after she noticed two children crying alone in the store. Confused, ...

A former employee has lifted the lid on what really happens behind the counter at the UK's favourite bakery chain, from daily ...