Most CEOs recognize the need for their firms to be customer-focused. A focus on customers is a business truism. The evidence for those that do it well is unambiguous. They are more successful on ...

If there ever was a year when corporate leaders were made to feel how little control they have over events shaping their organizational future, it was 2020. The upheaval of the pandemic; the switch to ...

Don’t let the jobs reports give you too much confidence in our economy. The warning signs are still all around us that a recession looms. Whether we have a “soft landing” or not, layoffs are still ...

When will the recession hit? Late 2019? Not until after the 2020 elections? Well into 2021? Nobody really knows, but it is a rare financial pundit who doesn’t agree, “We are overdue for a recession, ...