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Webex Contact Center - Multi Channel and Omni Channel Definitions
Learn about the differences between multi channel and omni channel and why you'd use one over the other. Playlist: https://www.youtube.com/playlist?list=PL_YnWo4XhzTffaZy4blk29QYqYnHFkfha Webex Academy: https://academy.webex.com/learn Webex Adoption: https://adopt.webex.com/
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